Why can't I add my fob to my Olumat Latch Lock?

Are you facing either of these scenarios?

I am having issues with adding my fob to my Olumat smart lock. The app tells me to press and hold a button, but I cannot see this button on the fob, or I am trying to register my fob, but my Olumat smart lock is not accepting it.

Follow these instructions on how to add a fob to your Olumat smart lock. 

• To add a fob or card to your lock, go to the lock page and tap on "Cards". 
• Then tap on "add card". 
• The app will now connect to the lock. 
• Once the lock says "Please swipe your card", place the fob against 8 on the keypad. 
• If you hear "input successful", the fob has been successfully added and you can place it against the 8 to unlock your Olumat smart lock.